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Connectivity FAQ
FAQ

Connectivity FAQ

25+ answers to the questions we get asked most.

What is an eSIM?
An eSIM (embedded SIM) is a digital SIM card built into your device. It allows you to activate a cellular plan without a physical card. Profiles are downloaded remotely via QR code or app.
How do I know if my phone supports eSIM?
On iPhone: Settings → General → About → look for EID. On Android: Settings → Network & Internet → SIM cards → look for "Add SIM". Most phones after 2018 support eSIM.
Is EU roaming free?
For EU residents using EU carriers, roaming within EU member states is included in your home plan (subject to fair use). Non-EU travelers are not covered.
How much data do I need?
Light use: 1GB/day. Moderate: 3GB/day. Heavy (video calls, streaming): 5-10GB/day. For a week, plan for 5-15GB minimum.
Can I use eSIM and physical SIM together?
Yes, most modern phones support dual SIM. Keep your home SIM for calls, use eSIM for data. Great for maintaining your home number while traveling.
What speeds can I expect?
Urban 4G: 20-100 Mbps. Rural: slower. Most plans throttle after the high-speed allowance (typically to 128-512 Kbps).
How do I activate an eSIM?
Purchase plan → receive QR code → scan in SIM settings → follow prompts. Activate 24-48 hours before departure.
Can I use my eSIM as a hotspot?
Most plans support hotspot tethering. Check your plan terms. Using hotspot significantly drains battery — bring a portable charger.
What if my eSIM doesn't connect?
Toggle airplane mode, verify correct eSIM is set as data SIM, try manual network selection, restart device. Contact support with EID and ICCID numbers.
Does EU roaming apply in Switzerland or Norway?
Norway and Iceland: yes (EEA members). Switzerland: no (not EU/EEA). Check your carrier's specific policy for non-EU European countries.
What is data throttling?
Speed reduction after the high-speed data allowance is exhausted. Typically to 128-512 Kbps. Email and messaging still work, but video calls and streaming become impractical.
What is an MVNO?
Mobile Virtual Network Operator — provides mobile services without owning network infrastructure, purchasing wholesale capacity from MNOs. Many travel eSIM providers are MVNOs.
Is it safe to use public Wi-Fi?
Public Wi-Fi carries security risks. Use a VPN for sensitive activities. Cellular connections are more secure than public Wi-Fi for banking and work communications.
Can I reuse an eSIM for future trips?
Depends on provider policy. Some allow top-ups on existing profiles; others issue new profiles per purchase. Many allow keeping inactive profiles for future trips.
What connectivity options exist without eSIM?
Local prepaid SIM cards, portable Wi-Fi devices, hotel/café Wi-Fi, or home carrier international roaming add-ons. Local SIM cards offer best value for extended single-country stays.
How does 5G differ from 4G for travelers?
5G offers higher speeds but is currently mainly in major urban areas. 4G is sufficient for most travel use cases. Unless you have very high bandwidth needs, 4G is typically adequate.
What is the best time to buy a travel eSIM?
24-48 hours before departure. This allows time to troubleshoot activation issues before you're in transit. Most plans don't start consuming data until you arrive in the destination country.
How do I compare eSIM plans effectively?
Compare: high-speed data allowance (not just "unlimited"), countries covered, network partners, customer support availability, activation process, and pricing per GB of high-speed data.
What is network steering?
How an eSIM provider directs your device to preferred network partners. Poor steering can result in connecting to a lower-quality network even when better options are available.
Can I use eSIM on a tablet?
Many modern tablets with cellular support eSIM (iPad Pro 2018+, iPad Air 2019+). Compatibility with travel eSIM providers may be more limited than for smartphones.
What connectivity should I expect on European trains?
High-speed rail routes generally maintain good 4G coverage with brief tunnel drops. Regional trains in rural areas have more variable coverage. Download offline content before important train journeys.
How do I manage data usage?
Enable data monitoring in device settings. Set alerts at 80% of allowance. Use Wi-Fi for large downloads. Disable background app refresh. Download maps and content offline.
What is a fair use policy?
Limits roaming benefits to prevent permanent roaming. Carriers may limit data or charge extra if you spend more time roaming than at home. Check your carrier's specific policy for long trips.
What is the SM-DP+ server?
The GSMA-certified platform that creates and manages encrypted eSIM profiles. When you purchase an eSIM plan, the SM-DP+ server prepares an encrypted profile downloaded to your device's eUICC.
How do I choose between regional and global eSIM plans?
Regional plans (Europe-focused) typically offer better pricing and coverage quality for European travel. Global plans are more useful for multi-continent travel. For Europe-only trips, regional plans are usually the better choice.